Here you will find answers to the most common questions about our products, orders and shipping.
Shopping at So Pure by Yeri is very easy. Browse our store, add your favorite products to your cart, and proceed to checkout. You'll receive an email confirmation once your order has been successfully placed.
If your order hasn't been prepared or shipped yet, please contact us as soon as possible and we'll do our best to help. Once an order has been shipped, it can no longer be modified or canceled.
Yes. We offer customization options for events, souvenirs, and special gifts. Contact us to learn about available options and request a quote.
Many of our products are handcrafted in small batches to ensure their quality. Preparation time may vary depending on the product and quantity ordered.
We accept all major credit and debit cards, as well as other secure payment methods available during the checkout process.
Yes. All transactions are protected through secure connections (SSL), ensuring the security of your personal and payment information.
Yes, if PayPal is available as a payment method during the checkout process.
Payment is processed upon confirmation of purchase to begin preparing your order.
Yes. We ship to any address within the United States.
Delivery time will depend on the destination and the shipping method selected. Once your order has been dispatched, you will receive a tracking number to follow its journey.
Shipping costs are calculated automatically during the checkout process based on the destination and weight of the order.
Once your order has been shipped, you will receive an email with the tracking number to check the delivery status.
Yes. All our products are handcrafted with dedication and attention to every detail.
We carefully select high-quality ingredients and materials to create safe, elegant products with excellent finishes.
Yes. Our candles are made with carefully selected fragrances to provide a pleasant and cozy experience.
We recommend storing the products in a cool, dry place. For best candle performance, follow the usage instructions included with each product.
If you're looking for a special gift, our handcrafted soaps, decorative candles, wax melts, and personalized souvenirs are excellent choices. If you're unsure which to choose, contact us and we'll be happy to help you find the perfect item for your occasion and budget.
Soft, fresh fragrances are usually the most popular gifts. If you're looking for a personalized recommendation, we'd be happy to help you choose the perfect one.
Yes. All our products are handcrafted with dedication and attention to every detail.
We use carefully selected ingredients and materials to offer excellent quality handcrafted products. Specific ingredients may vary depending on the product.
Yes. We have scented candles and we also make custom candles with different fragrances depending on availability.
We recommend storing the products in a cool, dry place, away from direct sunlight and excess humidity to maintain their quality for longer.
To prolong the life of your handmade soap, let it dry completely between uses. Use a soap dish with good drainage to avoid constant contact with water and store it in a cool, dry place. Proper care will help it retain its shape, texture, and properties for longer.
The first time you light your candle is very important. Let it burn until the melted wax reaches almost to the edges of the container, which usually takes between 2 and 3 hoursThis helps prevent a tunnel from forming in the center and allows the candle to burn evenly in subsequent uses.
The lifespan of a candle depends on its size, the type of wax, and how long it is burned each time. Our candles are made with high-quality materials to ensure a clean and even burn. You will find the estimated burn time in each product description.
Store your wax melts in a cool, dry place away from direct sunlight or heat sources. This will help preserve their shape, color, and fragrance until you're ready to use them. We also recommend keeping them in their original packaging or an airtight container to better preserve the scent.
Yes! Our products make excellent gifts. Each piece is handcrafted with attention to detail and an elegant design, perfect for birthdays, weddings, baby showers, anniversaries, corporate events, or simply to surprise someone special. We also offer personalized packaging and gift options for various occasions.
To prolong its lifespan, allow the soap to dry completely between uses. Use a soap dish with good drainage and store it in a cool, dry place.
On first use, allow the surface of the wax to melt completely to the edges of the container. This helps the candle burn evenly.
The burn time depends on the size of the candle and how long it is used each time. For best results, avoid keeping it lit for excessively long periods.
Store them in a cool, dry place away from direct sunlight to preserve their aroma and quality.
Yes. All our products make excellent gifts, and many can be personalized to make the gift even more special.
The minimum order quantity may vary depending on the type of custom product. Contact us for updated information.
We recommend placing your order several weeks in advance to ensure availability and adequate production times.
Yes. We can personalize certain products with names, dates, or special designs depending on the type of item.
Our products are ideal for weddings, baby showers, birthdays, christenings, anniversaries, corporate events and any special celebration.
The minimum order quantity may vary depending on the type of custom product. Contact us for a quote based on the quantity you need.
We recommend placing your order at least 2 to 4 weeks in advanceespecially for events with large quantities or custom designs.
Yes. We can personalize many of our products with names, dates, colors, scents, and other details depending on the product type.
Our souvenirs are ideal for weddings, baby showers, birthdays, baptisms, quinceañeras, anniversaries, corporate events and any special celebration.
Yes. If you tell us the type of event, the number of guests, and your budget, we'll recommend the options that best suit your needs.
Yes. For wholesale or large quantity orders, we offer customized quotes. Contact us to learn about the available options.
Yes. If you need a large quantity of products, we'd be happy to help you with a customized quote.
We currently operate primarily online to offer a convenient and secure shopping experience.
If your order arrives with any damage caused during transport, please contact us within the first 48 hours with photographs of the product so we can help you.
You can contact us by email, WhatsApp, or through our contact form. We'll be happy to help.
We're here to help. Contact us and we'll gladly answer all your questions.
Write us to
✉️info@sopureyeri.com
